payment refund policy varies depending on the specific services or products purchased.
Here are some key points to consider:
Refund Eligibility
General Refund Policy: VCare offers refunds for products returned in unopened condition within 30 days of receipt. However, freight charges are non-refundable.
Damaged or Defective Products: If products are damaged or defective, customers can return them within 15-20 days for a replacement or exchange.
Special Offers: Products purchased under special offers are non-cancellable .
Refund Process
Refund Request: Customers must submit a refund request via email to VCare's customer service team.
Inspection and Approval: VCare inspects the returned product and approves the refund.
Refund Method: Refunds are processed through the original payment method ².
Exceptions and Fees
Calibration Charges: Customized calibration charges for laboratory weights and weight sets are non-refundable.
GST and Cancellation Fees: In some cases, GST and cancellation fees may be deducted from the refund amount.
Contact Information
For refund-related inquiries or concerns, customers can contact VCare's customer service team via email or phone:
